Kimio

Kimio — Terms and Conditions

Published 10 November 2026

1. Who we are

Kimio is a household inventory and life-organisation app, provided by Ultimately Limited, a company registered in England & Wales (company no. 17387269), registered office 34 Elmfields Gate, Buckingham, MK18 3JG ("Kimio", "we", "us"). You can contact us at legal@kimio.app; for privacy matters, privacy@kimio.app.

2. These terms, and your acceptance

  • These Terms are a contract between you and Kimio for your use of the Kimio app and service (the "Service").
  • Our privacy notice explains how we handle personal data. Where these Terms and the privacy notice overlap on how we handle data, the privacy notice governs the detail.
  • The first time you sign in, Kimio shows you these Terms and the privacy notice, each with the date it was published, before you can add anything. You accept these Terms, and confirm you have read the privacy notice, by ticking the box that says so and pressing the button beneath it. You cannot use the Service without accepting them.
  • We record which dates you accepted, when, and your answer to whether you are 18 or over.
  • When either document changes, you accept the new version the next time you open Kimio (see §14).

3. Eligibility

  • A Patron — the person who pays for a Domain — must be 18 or over.
  • Anyone younger can use Kimio only as a member of a Domain, invited by its Patron or a Steward who confirms, when inviting them, that they have parental responsibility for them.
  • You sign in with a sign-in provider Kimio supports. We do not hold a Kimio password of our own — your identity is verified by your chosen provider.
  • You are responsible for keeping access to your sign-in provider secure. Activity under your account is treated as yours.

4. The Service

  • Kimio lets you record the things you own and where they are, organised into one or more Domains (for example a household, property, or location) within your entitlement pool (your Kimdom). Each recorded item is a Kimi.
  • Kimio is offline-first: a copy of your data is kept on each of your devices so the app works without a connection, and changes sync when you are online.
  • We may add, change, or remove features over time. We aim to give reasonable notice of significant changes.

5. Subscriptions and payment

  • Kimio is offered on a paid subscription basis. New accounts may start with a free trial; after the trial, continued use requires an active subscription.
  • Payment is handled entirely by the app store you subscribe through (Apple App Store, Google Play, or Microsoft Store). Those stores are the system of record for your payment. We do not receive or store your card or payment details.
  • Pricing, billing frequency, renewal dates, free-trial terms, auto-renewal, cancellation, and refunds are governed by your app store's terms and the price it displays. To cancel or request a refund, use your app store account.
  • If your subscription lapses or is not renewed, access is restricted to a screen that lets you re-enable billing. Your data is retained for a limited period (see §13 and the privacy notice) and then deleted.
  • Your statutory rights as a consumer are unaffected by this section.

6. Shared Domains and roles

A Domain can be used by more than one person, by invitation, with different roles:

  • Patron — the account's bill-payer; exactly one per Domain. The Patron and the Stewards administer a Domain, and §8 sets out who is responsible for the personal data in it.
  • Steward — full management of a Domain (members and content), except deleting the Domain, which only the Patron can do. A Domain may have several Stewards.
  • Organiser — can create and edit items in Domains they belong to.
  • Viewer — read-only.

Each person who uses Kimio does so under their own account and is individually bound by these Terms. If you invite others to your Domain, you are responsible for choosing who you invite and for the data you make visible to them.

7. Your content and your responsibilities

  • You keep ownership of the content you put into Kimio (item details, notes, photos, attachments, and so on — "Your Content"). You grant us only the limited permission needed to store, process, sync, back up, and display Your Content in order to provide the Service to you.
  • Data about other people. You may record information about people who are not Kimio users (for example household members, including children, or people shown in photos). You confirm that you have the right to store and use that information, that you will do so lawfully, and you are responsible for it. You agree to indemnify us against claims arising from data you chose to store.
  • Sensitive details about other people. Please think carefully before recording another person's health, religion, or similar sensitive details.
  • Acceptable use. You must not use Kimio to store or share unlawful content, infringe others' rights, attempt to breach security, reverse-engineer the app except as the law allows, or disrupt the Service.
  • We do not routinely review Your Content, but we may act on it (including suspending an account) where we reasonably believe these Terms or the law have been breached.

8. Data protection and privacy

Our handling of personal data is described in the privacy notice. In summary:

  • For the content you enter (Your Content), you are responsible, as you are for your household's own records. You keep ownership of Your Content (see §7), and we apply appropriate security measures to it. Where you use Kimio for a business, your business is a data controller of Your Content, and we may be a joint controller with it of information we both use for specific purposes independent of each other.
  • For data we collect to run the Service — your account identity (email and sign-in provider), subscription/billing state, product analytics, and your acceptances of these Terms — and for the step that sends a Natural Entry (a sentence and photos you give Kimio) to a cloud model provider, when we offer it, Kimio is the data controller, and our use of that data is described in the privacy notice.
  • Requests and complaints about other people's data. A person whose details are recorded in a Domain can ask the Patron or a Steward of the Domain, or the member who recorded their details, what is held about them, or ask for it to be corrected or deleted, and can complain about it. If the person does not know who recorded them, they can ask us, and we pass the request, objection or complaint to the Domain's Patron and Stewards. The Patron, a Steward or the member consider the request or complaint. If they ignore or refuse it, and the content clearly infringes the person's privacy or goes against these Terms, we step in and consider it ourselves only then, and we may act on the content as §7 describes.
  • You can export a copy of your data, and delete your account, from within the app (see §11 and §13).

9. Our intellectual property

The Kimio app, its software, design, branding, and content (other than Your Content) are owned by Kimio or our licensors. These Terms do not transfer any of those rights to you; you receive a personal, non-exclusive, non-transferable right to use the Service while these Terms apply.

10. Availability and "as is"

  • We work to keep the Service running well, but it is provided "as is" and "as available". We do not guarantee that it will be uninterrupted, error-free, or free from data loss.
  • Nothing in these Terms excludes the rights you have under the Consumer Rights Act 2015, including our duty to provide the Service with reasonable care and skill. Those rights cannot be waived.

11. Keeping your own copies

  • Kimio provides an in-app export so you can keep your own copy of your data. Re-importing an exported archive back into Kimio is a feature we are still building.
  • Because no service is immune to loss, we recommend you export your data periodically and keep your own copy. To the extent the law allows, we are not liable for loss of data you could reasonably have exported.

12. Limitation of liability

  • We do not exclude or limit our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, for fraud, or for your non-excludable statutory consumer rights.
  • Subject to that, our total liability to you arising from the Service is limited to the amount you paid for the Service in the 12 months before the claim, and we are not liable for losses that were not reasonably foreseeable or that arise from your own breach of these Terms.

13. Suspension, termination, and deletion

  • You can stop using Kimio and delete your account at any time from within the app.
  • We may suspend or end your access if you materially breach these Terms or the law, or if your subscription is not maintained.
  • When you delete your account, everything that names or identifies you — your name, email address, picture, sign-in and devices — is removed as soon as you confirm, and other members' devices delete their copy the next time they sync. You can come back later, but the anonymised record of your time so far is not reconnected to you. The copies in our backups are gone 30 days after that.
  • Deleting your account may not cancel your subscription. To be sure you stop paying, cancel it in your app store account (see §5).
  • The domains you are Patron of are not deleted. What you and other members put in them stays while the subscription paying for them runs.
  • In every domain you belong to or have belonged to, your name is replaced by "Erased user" and a code taken from your random account identifier. Where the domain's other members rely on your name to know who owns, borrowed, gave or received one of its items, your name stays, and so may the phone number, email address or picture recorded with it, unless you object and we agree. We tell you what stays.
  • In a domain you are Patron of, a name that stays also names you on that domain's activity history of what you did there.
  • We keep the record of your acceptances of these Terms for six years after your account is deleted, because it is our evidence of the contract between us, and then delete it. A small number of other records we are legally required to keep are retained only for as long as the law requires (see the privacy notice).

14. Changes to the Service and these Terms

  • We may update the Service from time to time.
  • Every version of these Terms and of the privacy notice that we publish carries the date it was published. When we publish a new version of either, Kimio shows it to you the next time you open the app, and you accept it before you carry on.

15. Governing law and disputes

  • These Terms are governed by the law of England & Wales. The courts of England & Wales have jurisdiction.
  • If you are a consumer resident elsewhere, you keep the benefit of any mandatory consumer-protection rules of your country of residence.

16. Contact

  • General and legal: legal@kimio.app
  • Privacy: privacy@kimio.app
  • Ultimately Limited, registered in England & Wales, company no. 17387269, registered office 34 Elmfields Gate, Buckingham, MK18 3JG.

17. What changed since the last terms and conditions

This is the first published version of these Terms and Conditions.