Delete your Kimio account
Kimio, by Ultimately Limited. You can ask for your account and the information that identifies you to be deleted without installing the app.
How to ask
- By email, without the app. Email privacy@kimio.app from the address you sign in to Kimio with, and say you want your account deleted.
Email a deletion request - In the app. Open My account, and in the Danger zone choose Leave Kimio. If you pay for a domain, first delete each domain, if it is no longer needed, or transfer the Patron role to another user, if the domain should continue to be used by others. You can also email us.
How long it takes
- In the app, your account is removed as soon as you confirm.
- By email, we reply without undue delay and within one month, and we may first ask you to confirm the request is yours.
- A deleted copy stays in our backups for up to 30 days.
What is removed, and what is kept
From the privacy notice
As soon as you confirm, we remove everything that names or identifies you: your name, email address, picture, sign-in and devices. Other members' devices delete their copy the next time they sync. We do not delete the domains you are Patron of. What you and the other members put in them stays while the subscription paying for them runs.
In every domain you belong to or have belonged to, we replace your name with "Erased user" and a code taken from your random account identifier. Where the other members rely on your name to know who owns, borrowed, gave or received one of the domain's things, your name stays. So may the phone number, email address or picture recorded with it, unless you object and we agree. We tell you what stays. In a domain you are Patron of, a name that stays also names you on that domain's history of changes.
To stop paying, cancel your subscription in your app store account, as section 5 of the Terms and Conditions says.